What does this statement cover?

This general statement covers the services offered by Waltana Sàrl (together referred to as “Waltana”, “we”, “our”). Its purpose is to inform you of how Waltana processes your personal data.

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In a nutshell, what are Waltana’s commitments?

Waltana undertakes:

• to only use your data for legitimate and specified purposes;

• to only collect the data it needs for these purposes;

• not to store your data for longer than is necessary for its operations;

• to only communicate your data to authorized persons or bodies who require it as part of Waltana's activities;

• to inform you in a clear and transparent manner about your rights and how it uses your data.

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What personal data do we collect and where does it come from?

We collect:

• information that you provide to us orally or in writing;

• information that we obtain from partners who provide us with contact details or additional information about you as a customer so that we can improve our promotional campaigns and marketing;

• information about your devices when you visit our websites (including via cookies and similar technologies). 

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What is the legal basis or justification for processing your personal data?

Most of the personal data processing we carry out is necessary for executing our services.

We also process your personal data on the basis of our legitimate interest, e.g. promoting our products or services and those of our partners to our customers.

We also process your personal data in order to comply with our legal obligations.

Occasionally, we may ask for your consent to legitimize data processing that is not covered by our contractual relationship, a legitimate interest, or a legal obligation.

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For what purposes is your personal data collected and used?

To process the agreed service, including:

• when we process to buy, sell, trade, sale on consignment, valuate or act as a broker

For carrying out analysis, statistics, and profiling, including:

• when improving our products and services and calculating rates;

• when improving our administrative management (processes, products, services);

• when determining your needs and preferences;

• when selecting products or services that we think may be of interest to you.

For promotional and advertising activities, including:

• when contacting or sending you material for advertising purposes, market research, and opinion surveys;

For verifying the conformity of and compliance with legal provisions, including:

• when exercising your data protection rights;

• in the prevention, detection, and fight against money laundering;

• in the prevention, detection, and fight against the financing of terrorism;

• during internal and external audits.

If we wish to process your personal data for purposes other than those mentioned above, we will do so within the framework of the applicable legal provisions insofar as this is compatible with the original purposes. In other cases, you will be informed in advance, e.g. by means of a special data protection statement.

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To whom may your personal data be communicated?

Your personal data is intended for authorized Waltana staff, its subcontractors, partners, or service providers when they are involved in carrying out work for the purposes mentioned above. ​

Our service providers and partners are legally and contractually obliged to comply with the legal provisions on data protection.

 

Is your personal data transferred abroad?

As we work with service providers and partners abroad, we may pass on certain personal data to them when necessary.

In addition, we use cloud services from foreign providers. We endeavor to keep the data in Switzerland, but there may be times when this is not possible. In this case, we favor countries in the European Union and countries offering an adequate level of protection.

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Where and for how long is your personal data stored?

The length of time for which your personal data is retained varies depending on the need to have access to the information and the applicable legislation (e.g. statutory limitation and retention periods).

Criteria influencing the retention period include the applicable legal framework, the need for us to have access to the information, our fulfilling the original or extended purposes and safeguarding legitimate interests, and requirements arising from internal organizational or technical processes.

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How do we protect your personal data?

The technical, organizational, and legal measures necessary to preserve the security and confidentiality of your personal data are taken according, in particular, to the risks presented to you by the processing carried out and the sensitive or non-sensitive nature of the data in question.

We also take security measures to reduce risks on our websites and in our applications. When you provide us with an email address or other details that will allow us to contact you, or when you provide us with personal data by digital means (email, online chat tools, web, etc.), you authorize us to contact you via these communication channels subject to your communication preferences. You also assume the risks associated with that electronic communication.

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What are your rights regarding the processing of personal data?

Your rights when it comes to your personal data include:

• asking us for information about and a copy of the personal data concerning you that we process;

• asking us to rectify or complete incorrect or incomplete data;

• asking us to erase your data, unless there is a legal reason for us to retain your data, or our legitimate interest requires or allows us to do so;

• asking us to limit the processing of your data, if permitted by law;

• informing us at any time that you revoke your consent to the data processing for which your consent has been asked;

• asking us not to use your personal data for promotional and advertising purposes; you may at any time refuse the processing of your personal data for promotional or advertising purposes by communicating this using the contact details indicated below

• contacting a data protection supervisory authority.

You can exercise your rights by following the instructions above. Please specify which right(s) you wish to exercise and to what extent.

In order to limit paper waste, when you request a copy of your personal data, we will provide it to you in digital format. In addition, please note that, in accordance with the legal provisions on data protection, we may ask you to provide a fair financial contribution. You will be informed in advance so that you can make a decision regarding this. Finally, we may request proof of your identity in the form of official documents.

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How can you contact us to request information or exercise your rights?

You can contact us by email.

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When can this statement be updated?

This statement may be updated at any time. This is the most recent and authoritative version. It supersedes all general data protection clauses made prior to or contrary to this statement.

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Version 01/06/2024